China Job Listing

Location: Shanghai
Report to: Head of S&S China.

Main tasks
1. Customer Satisfaction
Complements Field Service competency to support customers. Acts as local 2nd level of support, after Field Service organization escalates for new installations, as well as installed base
2. Organization
Interface into SBU Die Attach in Singapore and Cham Switzerland in order to enable support from the SBU DA towards the customer and the local Sales & Service Organization. Manages the follow-up with the SBU DA
3. Field Service / Skill transfer
Manages local skill level of the Field Service team through formal training, training-on-the-job and coaching for individual (escalated) cases.
4. Sales / Die Bonder Epoxy Expertise
Provides Die Bonder Epoxy & SST expertise throughout the pre-sales processes to the SAM (Sales Account Manager) and the TSM (Technical Support Manager) to position best and review technical specifications
5. Market Information
Provides regular update of market and competition activities. Delivers input to DA Technology roadmap
6. Reporting
Reporting to LDM locally; reporting to Product Lines in SBU DA functionally.
Requirements:
1. Technical Background (BSc / MSc Engineering Science)
2. Auxiliary training in the ranges mechanical engineering, electro-technology and computer science of advantage
3. Min. 8 years within a technical environment
4. Preferable >3 years in the product support and in handling customers or branch offices
5. Knowledge of processes with a high number of interlaced factors of influence
6. Understanding for precision mechanics and for complex systems (regulated axles, vision)
7. IT knowledge (Office, E-Mail, ..)
8. Good verbal and written English of knowledge
9. Flexible, used to work and live in a dynamic environment (China)
10. Robust Team Player
11. Readiness for travelling (> 25%)

* Please send us your complete resume (both in Chinese and in English) to:
'topjob_oth046sh#dacare.com'(Please replace "#" with "@")