China Job Listing

Company Introduction:
This company is the leading developer and supplier of software for technical computing and Model-Based Design. Employing more than 1,500 people, The Company was founded in 1984 and is headquartered in Natick, Massachusetts, with offices and representatives throughout the world. The company has been profitable every year since its inception and is privately held.

Job Summary
1.This position reports to the Manager of Finance and Operations-China and is the primary facilitator of the company China's revenue and order management supporting the office¡¯s sales organization;
2.The individual will work directly with the field sales team in coordinating defined processes for orders of Product, maintenance, training and consulting;
3.Their knowledge of software revenue recognition guidelines, internal It's policies and experience with Chinese billing and invoicing processes will ensure that this process is in support of the company's worldwide revenue and financial practices;
4.With supportive customer-facing experience, the Revenue Specialist will also support product passcode administration, license administration, assisting in the training center registration, facilitation of the inbound email customer service requests via phone, mail and the web, as well as assist in resolution of customer and order discrepancies related to pricing, purchase order terms, etc.

Responsibilities
Order and revenue management inclusive of license compliance, revenue classification to company standards (i.e., Industry, govt., education, etc), discount and pricing reviews:
1)Prepare and generate material for Revenue invoicing;
2)License administration and database updating;
3)Handle Order and billing inquiries;
4)Revenue and order record-keeping and maintenance;
5)Passcode generation and license administration;
6)Inbound email and service request facilitation;
7)Support external customer enquiries via web, post and telephone.

Qualifications
1.Strong English and Chinese (Mandarin) language skills, both oral and written;
2.4+ years prior working experience with high tech company;
3.Prior experience of working with a Sales organization with the ability to review order pricing, terms & conditions, commission coding (splits), and bill to information;
4.Strong order management knowledge including adhering to database and pricing standards, software license configuration and shipping requirements;
5.Understanding of commissions, orders, billing and revenue recognition issues;
6.Very good system skills including use of Order Management programs, ERP, CRM (Siebel, Vantive) and reporting tools. Need to be a "hands on user" and trainer of in-house supported applications;
7.Prior experience handling direct customer inquiries both via phone and email;
8.Ability to type a minimum of 30 WPM;
9.Experience with Microsoft Office;
10.Professional phone manner;
11.Professional and positive Attitude;
12.A willingness to work extended hours at times to coordinate issues with the United States.

Education:
College degree required. Accounting/Finance degree preferred.

* Please send us your complete resume (both in Chinese and in English) to: 'topjob_fi122bj@dacare.com'